We offer a full range of the highest-quality, modular Contact Center Applications Automatic Call Distribution and Skills-based Routing Contact Center Elite software licenses Agent and supervisor features (e.g; call handling, monitoring of calls, conferencing, etc.) Rich telephony features (e.g, transfer, hold, call barging, mute, etc.) IP Agent softphone Call Recording Preview Dialing Auto-Attendant Management and Reporting Predictive Dialing Interactive Voice Response System Multi-Media Contact Handling (voice, e-mail, web) Hosted IP Telephony Our usage-based fee structure allows customers to increase or decrease their size to meet the needs and growth of the business Customers can contact our agents anywhere within the network or at any remote location You can use DID/DOD for domestic/local operations. There is a Call Center Transport Service (IPL) for your international operations. You can rely on PLDT’s Telco Infrastructure to support your other voice and data needs. Toll Free Domestic International Manage Domestic Network Leased Line ATM Frame Relay IP VPN Managed CPE Managed International Link Leased Line ATM Frame Relay IP VPN Managed CPE Broadband Internet Your business is supported by an intensive Agent’s Training. English usage & Grammar Practical Grammar Lessons & Business Idioms Accent Reduction Training Production of Sound Units Stress & Rhythm Intonation Pattern and Linking Telephone Image Call Handling Techniques Effective Business Presentation We will provide customers with Peripherals to complete their business requirements. Avaya IP Phones with POE (Power over Ethernet) Computers Headsets